Complaints Procedure.
ELITE Field Marketing is committed to providing a high standard of service. If you are unhappy with any aspect of our service, we want to hear from you so we can put things right.
Last updated: 3 September 2026
1. How to complain
You can make a complaint by email to info@elitefieldmarketing.com, by telephone on +44 121 288 2999, or by post to ELITE Field Marketing Ltd, Unit 5, Albert Edward House, The Pavilions, Ashton-on-Ribble, Preston PR2 2YB.
Please provide your full name, contact details, a clear description of what went wrong, and what you would like us to do to put it right. If you have any relevant reference numbers, please include them.
2. What happens next
We will acknowledge your complaint within 2 working days of receiving it. We will tell you who is handling your complaint and give you an indication of how long it will take to investigate.
We will look into the facts, review any relevant records, and may contact you to ask for further information. We aim to resolve complaints quickly and fairly.
3. Our response
We aim to provide a final written response within 8 weeks of receiving your complaint. Our response will explain our findings, any action we are taking, and, where appropriate, any offer of redress.
If we cannot respond within 8 weeks, we will write to you to explain why and tell you when we expect to be able to respond.
4. Complaints about a partner or third party
If your complaint relates to the service provided by a brand partner, panel solicitor, or other third party we have worked with, you should raise it directly with that organisation in the first instance. They have their own complaints procedures and, where applicable, their own regulators and ombudsman schemes.
If you are not satisfied with a solicitor firm's response, you may be able to refer the matter to the Legal Ombudsman: PO Box 6167, Slough SL1 0EH. Telephone: 0300 555 0333. Website: legalombudsman.org.uk.
5. Escalation options
If your complaint is about ELITE Field Marketing Ltd and you are not satisfied with our final response, you may be able to refer the matter to the Information Commissioner's Office if it concerns data protection, or to another appropriate regulator depending on the nature of the activity. We will explain your escalation options clearly in our final response.
6. Keeping records
We keep a record of all complaints to help us identify recurring issues and improve our service. Complaint records are kept securely and handled in line with our Privacy & Cookies Notice.
7. Contact details
ELITE Field Marketing Ltd, Unit 5, Albert Edward House, The Pavilions, Ashton-on-Ribble, Preston PR2 2YB.
Email: info@elitefieldmarketing.com. Telephone: +44 121 288 2999.