What is housing disrepair?

Housing disrepair is when a landlord fails to carry out repairs they are legally responsible for under the Landlord and Tenant Act 1985. Common examples include damp and mould, leaking roofs, faulty electrics, broken heating and unsafe structures. Tenants who have reported the issue and been ignored may be entitled to compensation.

Who can make a housing disrepair claim?

Any private or social housing tenant in England and Wales whose landlord has failed to repair a reported problem can make a claim. You must have notified the landlord in writing and given them a reasonable time to act before starting a claim.

How does the no win no fee process work?

Our housing disrepair service runs on a no win no fee basis. There are no upfront costs to the tenant. If your claim is successful, the landlord covers the cost of repairs and you receive compensation, with our fee taken only from the recovered amount.

What compensation can I claim for?

Compensation can cover the impact the disrepair has had on your health and daily life, damage to your belongings, and in serious cases, personal injury. The exact amount depends on the severity of the disrepair and how long you have been affected.

How long does a housing disrepair claim take?

Many claims are resolved within a few months once the landlord acknowledges their responsibility. Complex cases that require court action can take longer. We keep you informed at every stage and handle the process on your behalf.

Housing Disrepair Claims

Is your landlord ignoring disrepair in your home?

Damp, mould, leaks, faulty electrics and broken heating are not just inconveniences. They are disrepair your landlord is legally required to fix. Our dedicated housing disrepair team helps UK tenants secure the repairs and compensation they deserve, on a no win no fee basis.

Start your claim Visit our housing disrepair site

Damp and mould on the wall of a rented UK home

Tenant Rights

You have the right to a safe, warm home.

Under the Landlord and Tenant Act 1985, your landlord must keep the structure, exterior, water, gas, electricity and heating of your rented home in good repair. If you have reported a problem in writing and your landlord has failed to act within a reasonable time, you may be entitled to have the repairs carried out and to receive compensation.

ELITE operates a dedicated housing disrepair service that guides tenants through the entire claims process. We work on a no win no fee basis, so there is no financial risk to you in getting the help you are entitled to.

Common Disrepair

The disrepair we help tenants claim for.

If your landlord has ignored any of the following, you may have a valid housing disrepair claim.

Damp & Mould

Persistent damp, black mould and condensation that damage your home and your health.

Leaks & Water Damage

Leaking roofs, burst pipes and penetrating damp that the landlord has not fixed.

Faulty Electrics

Unsafe wiring, broken sockets and electrical hazards that put your household at risk.

Heating & Hot Water

Broken boilers, no central heating or no hot water, especially during winter months.

The Process

How a housing disrepair claim works.

We make the claims process as straightforward as possible, handling the legal and practical work while you get on with your life.

Step 1

Tell us your story

Get in touch through our dedicated housing disrepair team. We listen, with no obligation, and confirm whether you have a valid claim.

Step 2

We assess your claim

Our specialists review your reports, evidence and tenancy details against your landlord's legal repair duties under the Landlord and Tenant Act 1985.

Step 3

We handle the landlord

We notify your landlord formally, arrange independent inspections where needed and build the case for repairs and compensation.

Step 4

Repairs and compensation

We pursue the repairs you are owed and the compensation you deserve, keeping you updated at every stage until your claim is resolved.

No win no fee

No upfront costs. You pay nothing unless your claim is successful.

Landlord accountability

We hold your landlord to their legal repair duties under the Landlord and Tenant Act 1985.

Compensation for you

We pursue the repairs you need and the compensation for the disruption you have suffered.

Ready to claim the repairs you deserve?

Visit our dedicated housing disrepair website to start your no win no fee claim today, or speak to our team for free, no obligation advice.

Start your claim

Housing disrepair claims, answered

What is housing disrepair?: Housing disrepair is when a landlord fails to carry out repairs they are legally responsible for under the Landlord and Tenant Act 1985. Common examples include damp and mould, leaking roofs, faulty electrics, broken heating and unsafe structures. Tenants who have reported the issue and been ignored may be entitled to compensation.
Who can make a housing disrepair claim?: Any private or social housing tenant in England and Wales whose landlord has failed to repair a reported problem can make a claim. You must have notified the landlord in writing and given them a reasonable time to act before starting a claim.
How does the no win no fee process work?: Our housing disrepair service runs on a no win no fee basis. There are no upfront costs to the tenant. If your claim is successful, the landlord covers the cost of repairs and you receive compensation, with our fee taken only from the recovered amount.
What compensation can I claim for?: Compensation can cover the impact the disrepair has had on your health and daily life, damage to your belongings, and in serious cases, personal injury. The exact amount depends on the severity of the disrepair and how long you have been affected.
How long does a housing disrepair claim take?: Many claims are resolved within a few months once the landlord acknowledges their responsibility. Complex cases that require court action can take longer. We keep you informed at every stage and handle the process on your behalf.